Returns & Refunds
We want you to feel confident in every purchase. Here's how our policy works.
30-Day Refund Window
If you purchased and haven't downloaded yet, you're eligible for a full refund within 30 days. No questions asked.
Digital Downloads Are Non-Refundable Once Downloaded
Because files are delivered immediately upon purchase, we cannot offer refunds once you have downloaded the file. This is standard practice for digital goods.
If something isn't what you expected, we want to know — reach out and we'll work with you.
How to Request a Refund
Email us at support@thinkmedia.com with your order number and a brief note. We respond within 1–2 business days.
Didn't Receive Your Download?
Check your spam folder first. If it's not there, email support@thinkmedia.com with your order number and we'll resend it immediately.